It was an honor to speak at CMX Summit on the subject of best practices for Community Executives. Check it out for some survival tips and a smidgen of advice for those of you aspiring new community professionals with an eye towards ascending to C-suite.
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Video: Community Data Alchemy
I was delighted to present Community Data Alchemy at the Higher Logic SuperForum conference in DC. Most laughed, four were teary-eyed, twelve had questions, and at least three sang along! Getting these data points and their usage down as a starting point met with lots head-nodding, and I'm deeply hopeful it helps folks.