I was delighted to present Community Data Alchemy at the Higher Logic SuperForum conference in DC. Most laughed, four were teary-eyed, twelve had questions, and at least three sang along! Getting these data points and their usage down as a starting point met with lots head-nodding, and I’m deeply hopeful it helps folks.
It was an honor to speak at CMX Summit on the subject of best practices for Community Executives. Check it out for some survival tips and a smidgen of advice for those of you aspiring new community professionals with an eye towards ascending to C-suite.
Classic online community management is nearly completely remote direction of employee and volunteer efforts, and folks with a longer-term career in the discipline usually develop a robust set of best practices for this balancing act. As a result of two Read more…
I’d like to take the opportunity to lay out a few of the must-do’s and don’ts I’ve picked up from hiring Community Managers. It is my hope that this will help save those in our profession tremendous heartache, as well as improve the ability to identify and cultivate promising professionals to join our discipline.
Here’s a quickie tutorial for how to set up a community of your very own, if you run a small business or blog and want the benefits of a venue to host discussion and content from your members.
Forums generate valuable content, provide a home base for users, and help build relationships between staff, sales clients, and an involved audience. One of the goals of any organization should be to build up new community to add the strength that a vibrant forum can bring to a site and service.
We talk a lot about growth from the community angles when we look at new avenues of expansion, but I’d like to take a moment to discuss another part of the life cycle of a community – namely, a community’s death.
A short while ago, a producer colleague of mine introduced a an aspiring community professional who asked if I had some tips and pointers for anyone looking to get started in the discipline of community management. In no particular order, here are the top pointers I’d give anyone starting out.