restructureWe offer multiple services in the sphere of Online Community Management, including moderation, community planning, supplemental support and growth initiatives.  To keep costs low for our clients and ensure quality coverage, we provide prix fixe and a la carte options based on the objectives your community strategy is looking to target.

Staff available on-demand, at fixed interval, or on retainer:

  • Community Manager: Oversees team of moderators, speaks on behalf of brand, guides discussion.
  • Community Strategist: Plans and implements client directives based on analyzed trends.
  • Events Coordinator: Runs events to promote growth in the service or product.
  • Lead Moderator: Supervises a shift of moderators.
  • Moderator: Safeguards service content by enforcing guidelines and rules.
  • Support Agent: Responds to customer support requests, routes to appropriate channels.

All staff is vetted and required to pass a background check.

Services offered:

  • 24-hour moderation
  • Live events online or in-service
  • Forum administration
  • User monitoring
  • Strategic planning & community consulting
  • COPPA compliance
  • Damage control
  • Community management

Each plan is customized per your needs, but here are some of the more popular community plans we provide:

Standard Community

The essentials.

  • Spam prevention 
  • Standard moderation 
  • Enforcement of guidelines 
  • Category management 
Get Quote

Premium/Gaming Community

Enhanced community.

  • Growth initiatives, contests 
  • Influencer engagement 
  • User leader recruitment 
  • Scaling moderation & events 
Get Quote

Premium Plus Community

Enterprise community solution.

  • All Basic & Premium features
  • Fansite/enthusiast outreach 
  • Scaled moderation
  • Live events 
Get Quote

Child-Safe Community

Age-sensitive community for kids.

  • All Basic & Premium features
  • Compliance with the Children’s Online Privacy Protection Act (COPPA) 
  • 24/7 moderation 
Get Quote

For a quick, free consultation, shoot us an email at with information about your project and what you are looking to accomplish with your community.  Even if you decide not to go with us after receiving your consultation and quote, we can direct you to viable alternatives.  We guarantee you’ll come away from the experience after hearing from us with additional insights about your community.